Unfortunately, we currently cannot facilitate exchanges of online purchases, as we are unable to guarantee that the item you would like instead will be available by the time your online purchase is returned to us. We recommend that you return your item for a full refund and visit the website again to purchase the correct item.
Articles in this section
- I sent my shoes back for a return, when will I get my refund?
- What if the item I received is not what I ordered?
- Have you received my return?
- Can I return my purchase to a store if I paid with PayPal / Afterpay?
- Who pays for the items I would like to return?
- I think the items I ordered are faulty. What do I do?
- I purchased online using Afterpay, can I still return my items?
- How long does the refund process take?
- How come I can return online purchases for a refund but not store purchases?
- Can I return my online purchase to a store for an exchange or refund?