Once your item arrives back with our online warehouse team it will be processed for a full refund within 2-business days. You’ll hear from us once the refund has been processed, so if you haven’t received this email yet there’s a chance your returning item hasn’t arrived with us just yet- or your item is still within its 2-business day processing stage.
Articles in this section
- I sent my shoes back for a return, when will I get my refund?
- What if the item I received is not what I ordered?
- Have you received my return?
- Can I return my purchase to a store if I paid with PayPal / Afterpay?
- Who pays for the items I would like to return?
- I think the items I ordered are faulty. What do I do?
- I purchased online using Afterpay, can I still return my items?
- How long does the refund process take?
- How come I can return online purchases for a refund but not store purchases?
- Can I return my online purchase to a store for an exchange or refund?