If your order arrived faulty or has a manufacturing fault, please contact our Customer Care Team for further assistance.
Faults will be assessed by our Customer Care Team and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund.
Refunds will only be issued in accordance with our online returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternative account if the original account has been cancelled or is not available.
Please note, any delivery cost incurred on the original order cannot be refunded and will be at the loss of the customer.
Vans Australia will not consider requests for refunds after 30 days of purchase unless the product is deemed faulty by our Customer Care Team.