1. COLLECTING YOUR INFORMATION
We may collect the following information from you:
- your name and contact details, such as address and phone number;
- some personal details such as date of birth and gender;
- the name of the domain from which you access the internet;
- the date and time you access our site;
- the internet address of the Website from which you linked directly to our site; and
- other information that you may supply to us.
Our purpose in collecting personal information about you is for the purposes of fulfilling your order, conducting business with you, and providing you with a better web and shopping experience.
In seeking to give you the most worthwhile experience of our Website possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through www.vans.com.au helps us better understand the products and services most helpful to you.
When we conduct market research and profiling, we may also ask you for your opinions about your shopping preferences, websites and customer service.
We also collect information about visitors to this Website using cookies and code embedded in this Website.
CONTACT US FORMS
When you complete a contact us form on the Site, you are asked to provide certain information about yourself. This information includes your name, address, email address, phone number and any comments you might have. We use this information to assist your enquiry and learn more about our customers, so we can provide you with the content and feedback information most relevant to you. Once you submit a contact us form on our Site you are no longer anonymous to us.
We may also collect personal information from third parties including, for instance, your representatives or publicly available sources of information. All personal information that we collect, is reasonably necessary for the provision of our goods and services to our customers.
If someone other than you provides us with personal information about you that we did not ask for, we will notify you as soon as practicable, unless we receive it with your consent. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.
Sensitive Information, as defined in the Privacy Act, includes information about a person‘s race or ethnic origin; political opinions or membership of a political association; religious beliefs or affiliations; philosophical beliefs; professional or trade association membership or trade union membership; sexual preference or practices; criminal record or health information.
Vans will not collect or disclose sensitive information about a person unless that person has consented, the collection is required by law, or the collection is necessary to prevent or lessen a serious and imminent threat to life or health of that person.
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.
Cookies obtained by Vans are kept for a maximum of 30 days before being deleted.
3. THIRD PARTIES AND YOUR INFORMATION
We value our customers and will not share your information with any other organizations other than related companies and those third party service providers directly related to the delivery of the products you have purchased from the Vans Website. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. These providers may include:
- Couriers (who delivered goods to you on our behalf);
- Payment or banking organizations who carry out credit, fraud and other security checks; and
- Outsourced service providers (e.g. market research agencies)
We may be required to disclose information under exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Vans does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. However we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to the Vans Website.
4. DIRECT MARKETING
If you have made a purchase from any of the Vans stores or Vans Website we may occasionally update you on our latest products, news and special offers by email. You will also be given the opportunity to receive such marketing communications from us when you create an account on the Website or in store.
OPTING OUT OF MARKETING COMMUNICATIONS
At Vans we want to communicate with you only if you want to hear from us. If you prefer not to receive marketing communications from us or you do not want your information used to enhance your shopping experience, please let us know by clicking on the UNSUBSCRIBE link at the bottom of any of our communications. Alternatively, if you have an account with the Website, you can choose to opt-out of receiving marketing communications by signing in and changing your communication preferences in your account settings.
Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take up to 5 business days after the date of your request for removal.
5. DISCLOSURE OF INFORMATION OVERSEAS
We may transfer your personal information to people in foreign countries to fulfil our business purposes, for example for the purposes of processing. By providing your personal information you consent to this transfer.
6. YOUR CONSENT
7. STORAGE & SECURITY OF PERSONAL INFORMATION
We have put in place steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure by use of various methods including firewalls, pass worded access and encryption software.
If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information.
8. ACCURACY OF YOUR INFORMATION
We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete or relevant, or that it may be misleading, please contact us and we will take all reasonable steps to correct your personal information within a reasonable time.
9. ACCESS TO INFORMATION WE HOLD ABOUT YOU
You may review, change or delete personal information related to your use of our Website. If you would like to access your personal information, you can do so by clicking the “Update profile” link at the bottom of our marketing communications or by logging into your account on our Website and going to the “Update details” section of the Website.
If you have any questions, feel free to contact our Customer Care team.
You have the option to either not identify yourself or to use a pseudonym when you contact us, unless it is impractical for us to communicate with you in that manner or if we are required or authorised under Australian law, or a court or tribunal order, to deal with individuals who have identified themselves.