Authority to Leave (ATL) is an option available at checkout. If ticked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home.
If Authority to Leave is given, you agree that the parcel is deemed 'delivered' when left at your premises.
What if I selected ATL and my parcel is stolen?
Vans will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.
I would like to sign for my order, how can I ensure this?
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection.
I've been notified that my order has been delivered, but I haven't received it!
- Check your tracking details. Your order may have been taken to your local Post Office.
- Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view.
If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Vans Team below.