Once your order is placed you will receive an order confirmation to the email provided during checkout.
All tracking information will be supplied directly from our courier partner.
Our courier will contact you if a product is undeliverable, or there is an issue accessing the property.
Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If Same Day Delivery is not available, Standard Delivery will apply.
Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.
Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.
From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.
If your order is placed after 2 pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.
Same Day Delivery can occur between 9 am and 9 pm Monday to Friday (Excluding Public Holidays)
Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.
Our courier may be completing multiple deliveries at one time, and this could affect the tracking journey.
If you have not received your order by 9 pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Customer Experience team.