We're incredibly sorry to hear about this! If you've received the incorrect item, please follow the below steps:
- Log in to your My Account to lodge a claim. If you checked out as a guest, use our guest returns form here
- Follow the steps and select your reason for return (dispatch error)
- Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)
- Hit submit. Our Customer Experience Team will review your claim
- If approved, you'll be sent a follow-up email with further details.