We apologise if you haven't received what you ordered or your item has arrived damaged. Please follow the below steps so our Vans Team can assist you.
- If you have an online account, log in to start a Return. If you checked out as a guest, head to our Returns Portal here.
- Follow the steps and select 'dispatch error' as your reason for return.
- Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label showing size and style code and item(s) received).
- Hit submit. Our Vans Team will review your claim.
- If approved, you'll be sent a follow-up email with further details.