Please note that this is only available for Victorian customers in select areas.
Parcel Concierge is a FREE Click & Collect service Vans is trialling in certain locations in Melbourne with Vicinity Centres.
Parcel Concierge allows our customers who are eligible for the service to order online and pick up their order from a drive-through location at the shopping centre.
Parcel Concierge is offered by Vicinity Centres.
Vans Essendon DFO
Vans South Wharf
How it works
1. Once you place a Click & Collect order at a participating Vans store, you'll receive 2 emails - a booking confirmation email and an email stating that your order is ready to pick up. As stores are currently closed, don't go to pick it up!
2. You'll be contacted via phone by our store team who will offer you the Parcel Concierge service.
3. The team will book you an appointment with Parcel Concierge. You will receive a booking confirmation email and an SMS reminder of your appointment. This email will include directions to the Parcel Concierge location.
4. Head to the Parcel Concierge location for your appointment with your ID and confirmation email to collect your order! You'll receive an SMS message afterwards confirming your order has been picked up.
Updating or amending your booking
If you need to make changes to your parcel concierge appointment, please contact the Vicinity Centre:
Chadstone: (03) 9567 1083
Bundoora: (03) 9467 9165
Essendon DFO: (03) 9937 7222
South Wharf: (03) 9099 1111
Please note that as Parcel Concierge is hosted by Vicinity Centres, the Vans Customer Experience team is unable to assist in amending bookings.
Missed Parcel Concierge Appointments
If you miss your Parcel Concierge appointment, Parcel Concierge will send you a form to rebook your appointment. Alternatively, you can call the Vicinity Centre to arrange.
If your order is not picked up within three days of your initial appointment, your order will be returned to the store and alternate options for you order will be offered.