Update: This service is currently unavailable for VIC, NSW & ACT.
Availability: 4-Hour Delivery available is in metro cities of Sydney, Melbourne, Brisbane, Adelaide and subject to product availability in the local area. This service is not available for Perth at this stage.
Terms and conditions:
- Once your order is placed you will receive an order confirmation to the email provided during checkout.
- All tracking information will be supplied directly from our courier partner (Direct Couriers).
- Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If 4-Hour Delivery is not available, Standard Delivery will apply.
- Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.
- Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.
- From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.
- If your order is placed after 2 pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.
- 4-Hour Delivery can occur between 9 am and 9 pm Monday to Friday (Excluding Public Holidays)
- Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.
- Our courier (Direct Couriers) may be completing multiple deliveries at one time, and this could affect the tracking journey.
- If you have not received your order by 9 pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Vans Team.
- If you have provided an incorrect address or a PO Box/Parcel Locker, your order will be returned to sender. Once your order reaches our dispatching store, a refund will be issued within 3 -6 business days.
- Authority to Leave: Our couriers will use their discretion however if they feel it's unsafe to leave your order unattended, your item will be Returned to Sender and refunded. Your refund will reflect on your original payment within 3 - 6 business days.
- 4-Hour Delivery Orders cannot be re-dispatched if Returned to Sender.
The availability of this service may be impacted by lockdowns and any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Vans.
Delivery times are indicative only, and Vans will not be liable for any failure to observe these delivery times.