In-store COVID Safe Plan
COVID SAFE PLAN
We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.
1. Mandatory QR code check-in
Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).
2. Mandatory face coverings in-store
Some states have introduced mandatory mask-wearing indoors. Please refer to your local state Government for more information (australia.gov.au).
3. Maintain 1.5 metres apart from each other where possible
Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
4. Use EFTPOS/Paywave/Tap n Go services available
We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
5. Use sanitisation station upon entering the store
A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.
6. Regular cleaning routines throughout the entire store
We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
7. Remove and put on your own footwear
Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.
8. Training for team members on social distancing and additional hygiene measures
All of our team members will be required to complete a training course.
Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.
We hope to see you in-store or online soon.
Vans.READ FULL ARTICLE
Is it safe to receive packages from Vans?
We want to assure you that Vans along with our delivery partners, are doing everything we can to safeguard our team and customers during the preparation and delivery of your orders.
Our delivery partners are following several hygiene protocols including:
- Social distancing within processing facilities and during delivery to customers.
- Allocating workers to operational zones within processing facilities and performing daily temperature checks.
- The use of mandatory face coverings and screens where relevant.
- Practicing good hygiene and regular cleaning of delivery vehicles.
- No longer asking for signatures on delivery, to avoid unnecessary contact.
To keep our delivery drivers and posties safe, please:
- Keep 1.5 meters in distance.
- If you're experiencing symptoms, please let your postie or driver know.
- Wear a mask where required and practice good hygiene.
What size Vans should I buy?
Our shoes are sized according to the US standard and all our shoes are unisex, so no one is excluded from wearing our kicks!
When purchasing an item from a unisex range, your invoice will reflect the US Men's (default) size.
For example, you might be a US Women's 7.5 however it will show as US Men's 6 at the checkout and on your order confirmation. In this instance, a US Men's 6 is equivalent to a US Women's 7.5.
Need help figuring out your size? Check out our comprehensive size guide.
Alternatively, measure the length from the back of your heel to the end of your longest toe. Compare this length to the table below to find your perfect fit.
AU/US Mens 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 AU/US Womens 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14.5 15.5 16.5 17.5 EU 34.5 35 36 36.5 37 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 46 47 48 49 50 Length in cm 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 31 32 33 34
Please note that this is a guide only. The cm length is the length of the innersole and we advise allowing an extra 1cm when calculating your shoe size.READ FULL ARTICLE
What is the size guide for women's accessories & socks?
SIZE OS* (One size) S/M M/L L/XL CM 52 - 63 52 - 55 56 - 59 60 - 63
SIZE OS (One size) 32 34 36 38 LENGTH (CM)* 117 81 86 91 96
SIZE US SHOE SIZE 6.5 - 9 9.5 - 11 UK SHOE SIZE 4 - 6.5 7 - 8.5 EU SHOE SIZE 36.5 - 40 40.5 - 42.5
What is the size guide for women's tops & bottoms?
SIZE XS S M L XL BUST (CM) 79 - 83.5 84 - 88.5 89 - 94.5 95 - 98.5 99 – 102.5 WAIST (CM) 60 - 64.5 65 - 69.5 70 - 75.5 76 - 79.5 80 - 83.5 HIP (CM) 84 - 88.5 89 - 93.5 94 - 99.5 100 - 103.5 104 - 107.5
SIZE XS S M L XL NUMERIC SIZE 0 1 3 5 7 9 11 13 NUMERIC WAIST SIZE 23 24 25 26 27 28 29 30 BUST (CM) 79 - 80.5 81 - 83.5 84 - 85.5 86 - 88.5 89 - 90.5 91 - 94.5 95 - 98.5 99 - 102.5 WAIST (CM) 60 – 61.5 62 – 64.5 65 – 66.5 67 – 69.5 70 – 71.5 72 – 75.5 76 – 79.5 80 – 83.5 HIP (CM) 84 - 85.5 86 - 88.5 89 - 90.5 91 - 93.5 94 - 96.5 97 - 99.5 100 - 103.5 104 - 107.5
What is the size guide for men's accessories & socks?
SIZE OS* (One size) S/M M/L L/XL CM 52 - 69 52 - 59 60 - 63 64 - 69
New ERA Hats
SIZE 7 7 1/8 7 1/4 7 3/8 7 1/2 7 5/8 7 3/4 7 7/8 8 CM 55.8 56.8 57.7 58.7 59.6 60.6 61.5 63 64
SIZE OS (One size) 32 34 36 38 LENGTH (CM)* 117 81 86 91 96
SIZE US SHOE SIZE 6.5 - 9 9.5 - 13 UK SHOE SIZE 5.5 - 8 8.5 - 12 EU SHOE SIZE 38.5 - 42 42.5 - 47
What is the size guide for men's bottoms?
SIZE XS S M L XL 2XL NUMERIC SIZE 26 28 29 30 31 32 33 34 36 38 HIP (CM) 83 - 89 90 - 94 95 - 99 100 - 104 105 - 109 110 - 114
What is the size guide for Men's tops?
SIZE XS S M L XL 2XL CHEST (CM) 88 - 91 92 - 97 98 - 102 103 - 107 108 - 112 113 - 119
SIZE XS S M L XL 2XL CHEST (CM) 72 - 82 83 - 91 92 - 102 103 - 112 113 - 122 123 - 132
SIZE XS S M L XL 2XL CHEST (CM) 77 - 84 85 - 91 92 - 102 103 - 109 110 - 117 118 - 124 UK 34 36 38 40 42 44
Do you offer customisation?
We're sorry to say that we don't offer customisation. However, this may be something we look to do in the future. We recommend subscribing to our mailing list as it's the best way to stay updated! You can head to our website and pop in your email address at the bottom.
Now, while we can't guarantee it will happen, we're glad that you're interested so our fingers are crossed for you!READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator!READ FULL ARTICLE
Pop in your suburb or postcode to find the closest Vans store.
Can I have some stickers?
Do you have any vegan Vans?
Under the Accent Group umbrella, Vans offers Vegan and vegan-friendly styles.
If you want to avoid leather and suede, many of our classic styles are made from canvas, mesh + rubber. However, we can't guarantee these shoes don't contain any animal products as manufacturers tend to use animal-based products in their glue.READ FULL ARTICLE
How do I look after my Vans?
Our Vans Shoe Care Travel Kit is the ultimate way to keep your Vans looking fresh*.
The Refresher is ideal for deodorizing and keeping your Vans feeling and smelling fresh.
The Foaming Cleaner is formulated specifically to remove dirt and stains from Vans. Use it to clean up the white rubber bumpers as well as the uppers and soles.
The Water & Stain Shield will protect your Vans from the elements. It's ideal for leather, suede, nubuck, cotton, canvas, and nylon footwear and accessories.
The Shoe Brush is a safe and effective way to remove stains and dirt, especially when used with the Foaming Cleaner.
Always test the products on a small area of the shoe before using.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot always guarantee this as our stock levels are constantly fluctuating.
If you want to check stock availability before purchasing, give our Vans Team a call on 1800 875 277. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.READ FULL ARTICLE
Please also provide us with the item name/number as this will help us to assist you quicker.
Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact firstname.lastname@example.org.
If we’d like to pursue a relationship, we’ll be in touch with the next steps.
Thanks again for expressing your interest.READ FULL ARTICLE
Can your products be recycled?
We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.
Within our business, we’re actively working on ways to reduce waste and package our products responsibly. This includes (but is not limited to) using recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.READ FULL ARTICLE
Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respect and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.READ FULL ARTICLE
We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.
What initiatives are Vans working on to reduce environmental impact?
We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), using recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
READ FULL ARTICLE
We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.
Does Vans use child labour?
At Vans, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.READ FULL ARTICLE
This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.
Do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Vans standard.
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.READ FULL ARTICLE
How do I get in contact?
Our Vans Team are here to help. Click the "Contact Us" below to connect with the team.READ FULL ARTICLE
How do I join your mailing list?
Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions.
To sign up, scroll to the bottom of the website and enter your email address.
Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.READ FULL ARTICLE
How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us improve our products and service.
Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience.
We look forward to hearing from you.
How can I apply for a job at Vans?
Thanks for showing your interest in working for us!
We're always on the lookout for talented people to join our growing team.
If you'd like to work at Vans, please head over to our careers page for more information on the benefits and available positions.
Thanks again and good luck!READ FULL ARTICLE