We require a signature from the receiver for all regular deliveries, if you are not able to sign for your parcel it will be taken to your local post office.
However, you may choose to have your order left unattended at your delivery address by providing ‘Authority to Leave’ at the time of purchase. Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.
If you have inquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 132 345.
Please note that Vans Australia will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at time of checkout, and proof of delivery has been provided from our courier.