How do I know what size I am?
Our shoes are sized according to the US standard. All our shoes are unisex, so no one is excluded from wearing our kicks! We can understand how this can be confusing when placing an online order. We recommend using the size selector which is located on each product page to help you determine your correct size. Select a size and you can toggle between Men’s/Women’s/UK/EU to find your size conversion.
When purchasing an item from a unisex range, your invoice will reflect the US Men's (default) size.
For example, you might be a US Women's 7 however it will show as US Men's 5 at the checkout and on your order confirmation. In this instance, a US Men's 5 is equivalent to a US Women's 7!
Alternatively, you can refer to our comprehensive size guide to help you get the correct size.
Any questions? Feel free to hit up our Customer Experience team below!READ FULL ARTICLE
Toddler & kids size guide
Having trouble trying to fit the perfect size for your child? Check out our size guide below!
US EURO CM TODDLER 4 19 10.5 TODDLER 5 21 11.5 TODDLER 6 22 12 TODDLER 7 23.5 13 TODDLER 8 24.5 14 TODDLER 9 25.5 15 TODDLER 10 26.5 16 KIDS 11 27.5 16.5 KIDS 12 29 17.5 KIDS 13 30.5 18.5 KIDS 1 31.5 19 KIDS 2 32.5 20 KIDS 3 34 21 KIDS 4 35 22
What size should I wear if the shoe isn't available in half sizes?
We know that sometimes it's difficult figuring out what size to purchase when shopping online.
If you usually wear a half size, we normally recommend sizing up to the next whole size. You want to have some clearance between your toes and the end of the shoe.
You can check out our size guide for more information!
If you don't get the size quite right, you're welcome to head into your closest store and exchange for an alternate size, as long as the shoes still meet our Returns Policy. We recommend giving the store a call beforehand to double-check that they have the size you're after in stock.
Please note that if you purchased with PayPal we won't be able to refund in-store, but we can definitely organize a change of size for you.
Do you stock any vegan products?
Unfortunately, Vans as a brand doesn't stock exclusively Vegan shoes.
If you're looking to avoid leather/suede, we do have many versions of our classic styles that are purely canvas, mesh + rubber. However, we can't account for every component of the shoe, as manufacturers tend to use animal-based products in their glue.
Any further questions? Feel free to get in contact with our Customer Experience team below.READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
How can I let you know if i’m not enjoying an item?
We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.
Please get in touch with the Customer Experience team below.READ FULL ARTICLE
How can I let you know if i’m enjoying an item?
We’re always keen for positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!
Alternatively, you can reach out to the Customer Experience team to pass on the good news!READ FULL ARTICLE
Where can I find the product that i'm after?
It looks like you've landed on the help centre.
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
When will you be re-stocking the Vans Old Skool?
This Vans classic is forever in limited stock. Don't chill on the Old Skool, checkout don't get caught out!
If your size isn't available at the moment, we recommend getting on the list to stay in the know!
Simply head over to our sign up form and pop in your details to be notified when this Vans classic will be restocked.READ FULL ARTICLE
Can I have some stickers?
In what widths are Vans available?
Vans only manufacture medium width shoes. However, you may purchase a shoe that is one size larger to compensate for the width.READ FULL ARTICLE
I saw an item on the Vans USA page, how can I find it here in Australia?
Our Vans Australia stock is always changing and updating, though sometimes we won’t have the same stock available as our Vans international counterparts just yet.
We recommend contacting your nearest Vans retail store to ask our amazing team if they are currently stocking the item you’re looking for.READ FULL ARTICLE
Do you stock the same products online and in-store?
We endevour to have the same stock online as we do instore however if you've seen something you like in-store and want to enquire about availability in any of our stores, you can use our Store Locator to find your nearsest stores and their contact details.READ FULL ARTICLE
We continue to update the online store with new products regularly so keep checking back, or if you like, sign up to our mailing list to stay in the loop.