Returns & Exchanges
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How do I book a return?
If you would like to avoid postage fees, you are welcome to head into your local store and return the item in person, as long as you meet the below return conditions. Please note that we are unable to facilitate PayPal returns in-store. You can check out our Returns Policy for more information.
3 simple conditions for a successful return:
To return to our online store:
READ FULL ARTICLE- Ensure you meet our 3 simple conditions for successful returns.
- Log in to My Account to book your return. If you checked out as a guest, use our Guest Returns Form here.
- Pop in your order number and the email address used for placing the order. Click 'continue'.
- Click on the returns tab and scroll down to the bottom and select 'return'.
- Select your preferred returns method; Courier Pickup or Australia Post Drop Off.
- Complete and submit the form online.
- Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
- Items are in their original condition and original shoe box or packaging (please note: packaging must not be damaged or marked)
- Pack your return in another carton or satchel to protect the original packaging
- Drop the parcel off or have it picked up - depending on which method you choose.
*Please note We reserve the right to reject any returns that do not meet these requirements
WHATS NEXT?
Please allow time for your return to reach our warehouse. This time may vary depending on your location.
If approved, refunds are processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
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How can I return or exchange an online order in store?
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email also acts as proof of purchase.
Remember, you cannot return an item purchased with PayPal in-store. You'll need to post it back to us. You can check out our Returns Policy for more information.
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How can I return a Click and Collect order?
You can simply return to your store of collection if you have changed your mind about your recent click and collect purchase. Keep in mind, we can't refund PayPal orders in-store. You are also welcome to post your Click and Collect back to us for return.
You can check out our Returns Policy for more information.
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How can I return or exchange an item if I paid through AfterPay?
If you paid for your order via AfterPay, you are welcome to head to your nearest store and return the item/s in person. or you can post your item back to our online store. Take a look at our Return Policy to find out more information.
When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.
If you have any further enquiries regarding Afterpay, you can head to their website for more information.
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How can I return if I paid through PayPal?
If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.
You are welcome to post your back to our online store and we will refund your order in accordance with your original payment method.
PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.For instructions on how to return your item, please see our Returns Policy.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
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You can, however, get your money back on your return shipping fee. You can check out this link for more information. -
How can I return or exchange an item purchased from a Vans store?
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If you made a purchase in a store, you must return your item to a store location. We are unable to accept in-store returns to our online warehouse.
We will be happy to provide you with an exchange, store credit or refund.
Check our Store Locator to find a store near you.
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Can I return a sale item?
You are most welcome to return a sale item, as long as it meets our return conditions.
Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid.
You can check out our Returns Policy for more information.
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I think my product is faulty?
If you believe any purchased items may have manufacturing faults, please follow the below steps.
If the item was purchased in one of our stores;You will need to go back in-store and have the item assessed by a store manager who will assist you further. Please ensure you bring along your proof of purchase.
Go to our store locator to find your closest store.
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If the item was purchased online:
You are welcome to head into your local store and have the item assessed by a store manager. If the item is deemed faulty, our team will be able to assist you. Please note that any items purchased with PayPal cannot be returned to store. You will need to contact our Customer Experience team for a faulty assessment.
Alternatively, if you cannot make it to your local store, you may contact our Customer Experience team here and they will help you with the returns process. You will be asked to provide proof of purchase as well as photographs that clearly display the fault. *
*Please do not send the faulty product back without contacting us first.