Returns & Exchanges
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Can I return Vans I purchased overseas?
Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Vans Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.
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How do I return an in-store purchase?
If you made a purchase in a store, you must return your item to a store location. We are unable to accept in-store returns to our online warehouse.
We will be happy to provide you with an exchange, store credit or refund as long as the items are in their original condition, with tags attached, in their original packaging and proof of purchase.
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How do I return an Afterpay Purchase?
If you paid for your order via Afterpay, you are welcome to head to your nearest store and return the item in person OR you can post your item back to our online store. Take a look at our Returns Policy to find out more information.
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode. If you have any further enquiries regarding Afterpay, head to their website for more information.
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How do I return a Paypal purchase?
If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.
You are welcome to return your item to our online store if it meets our Returns Policy and we will refund your order in accordance with your original payment method.
PayPal will be in touch once they have finalised your refund and you can then transfer the funds into your bank account if you wish.Head to our Returns Portal to start the process!
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
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Did you know? PayPal refunds return shipping fees! You can check out this link for more information. -
Do I need to pay for the return?
You are responsible for any costs associated with returning your order.
You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store.
You can check out our Online Returns Policy for more information.
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How do I book a return?
Please view our Online Return Policy before submitting a return.
Online Return Instructions
READ FULL ARTICLE- Log in to your Account to book your return. If you checked out as a guest, use our Guest Returns Form.
- Select the item(s) you wish to return and click, Submit. You will receive an email with your return label once your return has been submitted.
- Print the provided shipping label. We do recommend using a device such as a desktop computer that is connected to a printer for this step. Do not attach this label directly to the shoebox. The shoebox must be protected in a satchel or packaging. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
- Pack your return in another carton or satchel to protect the original packaging.
- Visit your nearest Post Office to pay for and drop off your parcel.
Please note: We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.Cost of Returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in store.
What's next?
Please allow time for your return to reach our warehouse. This time may vary depending on your location. We recommend holding onto your Australia Post return tracking number so you can track when it reaches us.
If approved, refunds are processed by our returns warehouse within 2-5 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
- Log in to your Account to book your return. If you checked out as a guest, use our Guest Returns Form.
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Can I return a sale item?
You are most welcome to return a sale item, as long as it meets our Returns Policy.
Even if your item was purchased at a sale price, you are welcome to return and receive a refund for the price paid.
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Can I return or exchange my items?
Ordered the wrong size or had a change of mind?
We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return or exchange within 30 days of purchase. Double-check that your items meet our Returns Policy and the three main requirements:
- Returned within 30 days of purchase (with proof of purchase available if requested).
- Unworn, unwashed and undamaged with original tags attached.
- In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.
Important to note: We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.
Click here to organise your online return.
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When will I receive my refund?
Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse.
Tip: We recommend holding onto your Australia Post return tracking number so you can track your order and see when it reaches us.
When your return arrives, it will be processed by our returns team within 2-5 business days.
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Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.