Returns & Exchanges

We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return or exchange within 30 days of purchase. Double-check that your items meet our Returns Policy and the three main requirements:

• Returned within 30 days of purchase (with proof of purchase available if requested).
• Unworn, unwashed and undamaged with original tags attached.
• In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

Please follow the instructions here on how to organise your return.

I purchased my item more than 30 days ago - can I still return or exchange?

Unfortunately, we can only accept change of mind returns and exchanges within 30 days of purchasing. If your item falls outside of this time frame we will not be able to facilitate a change of mind return or exchange. 

I purchased an item in-store - how do I return or exchange?

If you made a purchase in a store, you must return your item to a store location. We are unable to accept in-store returns to our online warehouse. 

We will be happy to provide you with an exchange, store credit or refund as long as the items are in their original condition, with tags attached, in their original packaging and proof of purchase.

I want to exchange or return an item, however, I purchased it from somewhere else?

We want you to be completely satisfied with our products and we're sorry to hear that your purchase doesn't meet your needs.

If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for purchases made with other retailers.

Once the place of purchase has assessed your item(s) they will be able to advise the next steps!

Can I return Vans I purchased overseas?

Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Vans Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.

Having difficulties? Get in touch with the Customer Experience team below and we’ll be able to assist you.

We are experiencing delivery delays to our returns warehouse. This is due to the impact of COVID-19 on Australia Post and the TOLL global outage. These delays will also result in an additional refund processing delay of 2 - 5 business days. We apologise for the inconvenience! Our teams are working hard to process your refunds as promptly as possible.

Returns timeframes have been updated accordingly to consider these changes, however, they are estimates. 

You can return items purchased online to our online store or to us in-store, just be sure to meet the conditions below. Items purchases instore will need to be returned instore.  If you would like to avoid return postage fees, you are welcome to visit one of our stores and return/exchange your shoes in person. Please note that we are unable to facilitate PayPal returns in-store.

Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

If you would like to avoid postage fees, you are welcome to head into your local store and return the item in person, as long as you meet the below return conditions. Please note that we are unable to facilitate PayPal returns in-store. You can check out our Online Returns Policy or In-store Returns Policy for more information.

Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

 3 simple conditions for a successful return:

• Item(s) were purchased in the last 30 days and proof of purchase can be provided.
• Item(s) must be unworn & undamaged with original tags attached.
• Items are in their original packaging (shoebox) and in original condition.

   To return to our online store:

You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store. 

You can check out our Online Returns Policy for more information.

You are most welcome to return a sale item, as long as it meets our return conditions. 

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid. 

You can check out our Returns Policy for more information.