Shipping Query

If you are based in New Zealand, please view our New Zealand website here. 

You do not need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)*. 

If you are not at home when delivery is attempted, the courier driver will leave your parcel in a safe place.

If they deem it unsafe to leave your parcel unattended, they'll leave a collection card and you can collect your parcel from your local post office.  

*If you would prefer that your order is not dispatched with Authority to Leave, uncheck the option before placing your order.   

Express delivery: Our express delivery will have your order to you in a few days! Check out our delivery timeframes here.

4-Hour Delivery: 4-Hour Delivery is available in selected areas if you place your order between 9:00 am to 2:00 pm between Monday to Friday for just $20.00. We aim to deliver your order within 4 hours of placing your order. See more info and Ts&Cs here. 

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.
Just placed an order? Here's when to expect your delivery:

Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations. 

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

2. Delivery services do not run on National or State Public Holidays. Please refer to Australia Post for more information.

3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Vans.

4. Australia Post has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.

Need help tracking your order? Click here.

Need your order right away? 

Placing an order with our 4 Hour delivery service before 2 pm on a business day will have your order to you on the same day. 

Please view full 4 Hour Delivery Ts & Cs here. 

Alternatively, if you place a Click & Collect order it will be ready for pick up in 1 hour. 

Please see here for more information on Click & Collect. 

If you live in a metropolitan area, our express delivery options will have your order to you in 1 - 3 business days. See our Delivery Timeframes for more information. 

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within Australia. We apologise for the inconvenience.

Our courier will happily deliver to Parcel Lockers and PO Boxes where possible.

Please ensure the correct address type is provided to avoid delays processing your order.

Please see below for our delivery times and shipping fees.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject line "Your Vans Order VANAU000000 update".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in your email and track online at Australia Post.
3. Checked out as a guest? Head over to our tracking portal and simply pop in your order number (it'll start with VANAU) to follow your Vans order.

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times might be different.

You'll receive an automated notification with your tracking number once your order has been dispatched. If you're waiting on a tracking number, it just means that our team is still working on processing your order. 

It's a good idea to keep an eye on your junk/spam inbox as the email may land there!

Click here for ways to track your order.

You can check out our Delivery Timeframes to help you estimate the arrival of your order.

We know you want your order delivered to you but we want to make sure that it gets to your doorstep safely. 

If the courier believes that it is unsafe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card for you to collect.

We apologise for any inconvenience this may have caused however we don’t want your parcel to end up in the wrong hands.

If you have any enquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 13 23 45.

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia.

How does it work?

If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate warehouses which means different dispatch times.

We deliver to addresses across mainland Australia & Tasmania. 

For more information on remote island deliveries see here. 

We deliver throughout the standard StarTrack courier network. If your mail is usually delivered through domestic channels, you can safely assume that we deliver to your location. 

Unfortunately, if your order has to pass through an international port to reach you, we are unable to facilitate delivery. 

Please note that remote deliveries are subject to local transport schedules and may encounter unexpected delays outside of Van’s control. 

If you would like to double-check delivery to your location, please get in contact with the Vans Team below.