Pricing & Product Availability

We aim to fulfil every order placed on our website, however, if your order has been cancelled or refunded this may be due to:  

• The item is not available/not in good condition.  
  If your item(s) have been cancelled, this could be due to stock unavailability, or your item was not in satisfactory condition to be sent out. If this happens, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).
• An error in the listing of the item.  
  Although rare, if an item on our site is listed with an incorrect price, product description or photo, your order may be cancelled.   
• Our system has flagged your order for security reasons. 
  If your order does not pass our security check or we have not received additional information or further verification requested from you, your order may be cancelled. This is to protect our customers, their personal information, and the protection of their funds.  

If you’re still unsure or have concerns regarding your order being cancelled, please get in touch with our Vans Team below.  

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This may be due to a technical glitch. We do our best to ensure that this doesn't happen!

If you believe that you may have been overcharged, please get in contact with our Vans Team. Please provide us with the below information and our team will be able to advise the next steps.

- Order Number

- Screenshot showing the additional charge

Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style. 

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels. 

Additionally, you can add the style or size to your Wish List. Create an account and click the heart icon on the product page and you will be notified if we get a restock. 

Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items. 

Feel free to reach out to our Product team who can help you find something similar! Simply click the 'Contact Us' below. 

Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!

Unfortunately, we do not offer a price guarantee, so we are unable to provide a partial refund for an item that goes on sale after you've purchased it.

The pricing on items can fluctuate if we have a current promotion or sale happening.

We apologise for the inconvenience.