Do you offer customisation?
We're sorry to say that we don't offer customisation. However, this may be something we look to do in the future. We recommend subscribing to our mailing list as it's the best way to stay updated! You can head to our website and pop in your email address at the bottom.
Now, while we can't guarantee it will happen, we're glad that you're interested so our fingers are crossed for you!READ FULL ARTICLE
Do you have any vegan Vans?
Unfortunately, Vans as a brand doesn't have a line of certified vegan shoes.
If you want to avoid leather and suede, many of our classic styles are made from canvas, mesh + rubber. However, we can't guarantee these shoes don't contain any animal products as manufacturers tend to use animal-based products in their glue.
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
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How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot always guarantee this as our stock levels are constantly fluctuating.
If you want to check stock availability before purchasing, give our Vans Gurus a call on 1800 875 277. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.READ FULL ARTICLE
Please also provide us with the item name/number as this will help us to assist you quicker.
Where can I find the product that I'm after?
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
Do you stock the same products online and in-store?
We endeavour to have the same stock online as we do in-store, although we can't always guarantee this.
If you've seen something you like online and want to check it's available at your local store, head to our Store Locator.
You'll find your local store's contact info there - give them a call to see if they have your desired product in stock.
We continue to update the online store with new products regularly so keep checking back, or if you like, sign up to our mailing list to stay in the loop.READ FULL ARTICLE