Ordering Online

We're sorry to hear that you're experiencing this on our website. We suggest either switching browsers or clearing your cache and reloading the browser to attempt to fix the issue. If you're logged into your account, try checking out as a guest.

If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.

Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch! 

If you're still having difficulty checking out, we want to hear about it. Contact the Vans Team below if the site is having any technical issues impacting your ability to check out. 

The more details you can provide us, the better. When you reach out to us, please provide any of the below information:

• as much detail about the issue as you can.
• screenshots of error messages (if any).
• which browser you're using (e.g. Chrome, Safari, Edge etc.).
• what you've done to try to resolve it so far.

We're sorry to hear that you may have purchased from a scam website. Unfortunately, there are online scams that may use the Vans name and a similar looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps. 

Next steps: 

• Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent. 
• If you would like to report a scam website, please visit: www.scamwatch.gov.au. 
  
  

Tips on detecting a scam website: 

• Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection. 
  
  
• Assess the price of the item. Does the price or offer seem too good to be true?
  
  
• Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website. 
  
  
• Do they accept secure payment methods such as PayPal or Afterpay? Fraudulent websites will primarily aim to collect your credit card details.
  
  
• Look for reliable contact information. Are there several ways of contacting the company, including via phone, live chat and email?

If you have any queries or concerns, please get in touch with our team through our Contact Us page.

To earn Qantas points by shopping with Vans Australia, please click the link below - and follow the steps.

This policy is offered by Qantas Australia, if you have any queries please be aware that our team will not be able to assist directly.

If you need any further assistance, you can get in contact with Qantas Customer Support team here.

If you are pressing the "Add To Cart" button on a product page, but the item is not appearing in your cart, this means there is no stock available. 

We are very sorry for the inconvenience, but some products/sizes sell out very quickly, and it can sometimes take a bit longer for our stock levels to reflect on the website. 

Feel free to contact our Vans Team below to help out with any product questions you might have!

If you have accidently placed a double order, or experienced a glitch at the checkout leaving you with two orders -  we're unable to cancel an order once it's been placed. 

From here, the best option would be to return one order, either in-store or online once you receive your item(s), you can return them in accordance with our Returns Policy. 

If you have just placed your order, you can contact us via Live Chat to see if we can have one order cancelled before it is sent, but this cannot be guaranteed as there is a very small window of time for this. 

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online.

You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our Vans Team below. 

Adding shoes or items to your cart does not reserve the stock.

To avoid missing out, complete the checkout to secure your items as sometimes our items sell out fast! 

When you first receive your Vans, we recommend trying them on inside on carpet to check that they fit before wearing them outside!

On the off chance that they don't fit and you need to return your shoes, they will need to be in their original condition. If you have worn them outside, they will be ineligible for return. 

It's a good idea to check out our Returns Policy before wearing your shoes. 

Good to know! Shoes can only be returned in their original, undamaged shoebox, so don't throw it out until you are 100% certain about your Vans. 

Got a dance competition coming up and need to deck out your crew in some new Vans? Give our Vans Team a call to place a bulk order!

With expert size advice and personal recommendations, our Vans Team make placing bulk orders easy. 

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead?

They'll be able to help you with your size and securely place an order for you!

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Click on "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

Note: At the cart, you'll also be able to enter in your discount code if you have one.

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

You can get in contact to place an order with us by Phone, Live Chat and Email.

*Please note, phones may be turned off during busier periods. 

We're sorry to hear that you may have purchased from a scam website.

Unfortunately, there are online scams that may use the Vans name and a similar-looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps. 

Next steps: 

• Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent. 
• If you would like to report a scam website, please visit: www.scamwatch.gov.au. 
  
  

Tips on detecting a scam website: 

• Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection. 
  
  
• Assess the price of the item. Does the price or offer seem too good to be true?
  
  
• Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website. 
  
  
• Do they accept secure payment methods such as PayPal or Afterpay? Fraudulent websites will primarily aim to collect your credit card details.
  
  
• Look for reliable contact information. Are there several ways of contacting the company, including via phone, live chat and email?

If you have any queries about a communication you have received, please get in touch with our Vans Experts below.