FREQUENTLY ASKED QUESTIONS
Due to sales over the Easter period, we are anticipating a high influx of contact and there may be a 2-3 day delay in response time to queries.
We apologize for any inconvenience this may cause.READ FULL ARTICLE
We aim to deliver your order within 2-5 business days almost anywhere in Australia.
If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day!
Orders placed after 2pm AEST or on weekends will be dispatched on the following business day.
The delivery times below are estimates and can vary depending on stock availability and your location.
DELIVERY OPTION DELIVERY TIME ORDER OVER $99 ORDER UNDER $99 Australian Metropolitan Areas 1-3 Business Days FREE $10 Australian Rural Areas 4-7 Business Days FREE $10
How does Click & Collect work?
It's easy! Simply browse the website and find the products you want, then follow the steps below:
Select your sizeREAD FULL ARTICLE
Select 'Click & Collect' then enter your postcode & search radius and click 'Check'.
The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
This will add the product to your cart, and you are free to browse and add other products to your cart.
Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
Now complete the order by entering your personal details and payment information.
Once you have successfully placed your order, wait for us to send you an email telling you your order is ready, then simply go to your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!) to grab your kicks! Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact to our Customer Care team. We may request to see the credit card used or speak to the card holder at any stage. The nominee will also be required to show a form of I.D.
Once your order is placed, our in store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect!
- Returns Policy READ FULL ARTICLE
Can I change or cancel my order?
We take pride in our fast delivery!
Therefore, most orders are packed and dispatched within a short amount of time. Unfortunately, we cannot offer any changes to the items on your order once it has been processed. If you would like to cancel your order, please contact our customer care team by sending them an email and they will do there best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.READ FULL ARTICLE
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay (Aus only).
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
Can I have some stickers?
Yes!We love sending out stickers for everyone to show off the Vans love.If you love Vans as much as we do and want to personalise your skateboard, computer, phone etc. with some awesome stickers, just send our Customer Care Team a message including your
- Full Name
- Delivery Address
And you'll find some stickers in your mailbox in no time!READ FULL ARTICLE