FREQUENTLY ASKED QUESTIONS
Regional Australia Fires Delivery Disruption
Australia Post is working to reinstate deliveries in areas impacted by bushfires and smoke haze.READ FULL ARTICLE
We will continue to monitor the situation closely and will provide updates as information is made available.
For further information, please click here.
We aim to deliver your order within 2-5 business days almost anywhere in Australia.
The delivery times below are estimates and can vary depending on stock availability and your location.
DELIVERY OPTION DELIVERY TIME ORDER OVER $120 ORDER UNDER $120 Australian Metropolitan Areas 1-3 Business Days FREE $10 Australian Rural Areas 4-7 Business Days FREE $10
We send regular tracking emails to keep you updated throughout your purchase journey.
Have an account?
Log in to My Account > My orders> Track.
It's that easy to keep up with your order!
Checked out as a guest?
Click on the link here to our tracking portal and pop in your order number to follow your Vans order!
Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.
P.S Don’t forget to check your spam!READ FULL ARTICLE
- Returns Policy READ FULL ARTICLE
Can I return a sale item?
You are most welcome to return a sale item, as long as it meets our return conditions.
Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid.
You can check out our Returns Policy for more information.
Can I change or cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
We are unable to make any changes to your order and we only have a small time frame to be able to cancel your order. If you would like to do so, please contact our Customer Experience team here and they will do their best.
While we will make every attempt to accommodate to your request if your order has already been packed by our team we are unable to cancel it. You can however still return any unwanted items in accordance with our Returns Policy.READ FULL ARTICLE
I have received the wrong order?
Sometimes we make mistakes, we apologise if you have not received what you ordered!
Please contact our Customer Experience team to organise a solution.READ FULL ARTICLE
*You will be asked to provide proof of purchase as well as some photographs of what you received.
Like everyone, we are deeply saddened by the devastating bushfires across Australia.
On behalf of all our team, our company Accent Group is donating $100,000 to Red Cross and will continue to offer on-going support throughout the recovery process.
A massive thank you to all the amazing firefighters, emergency workers, local communities and volunteers doing their absolute best to support those affected. We are so proud to be part of a community that pulls together in times of crisis. Be safe Australia.
If you would like to make a contribution, please click here.READ FULL ARTICLE
When will you be re-stocking the Vans Old Skool?
This Vans classic is forever in limited stock. Don't chill on the Old Skool, checkout don't get caught out!
If your size isn't available at the moment, we recommend getting on the list to stay in the know!
Simply head over to our sign up form and pop in your details to be notified when this Vans classic will be restocked.READ FULL ARTICLE
Can I have some stickers?