FREQUENTLY ASKED QUESTIONS
We aim to deliver your order within 2-5 business days almost anywhere in Australia.
If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day!
Orders placed after 2pm AEST or on weekends will be dispatched on the following business day.
The delivery times below are estimates and can vary depending on stock availability and your location.
DELIVERY OPTION DELIVERY TIME ORDER OVER $120 ORDER UNDER $120 Australian Metropolitan Areas 1-3 Business Days FREE $10 Australian Rural Areas 4-7 Business Days FREE $10
We send regular tracking emails to keep you updated throughout your purchase journey.
Have an account?
Log in to My Account > My orders> Track.
It's that easy to keep up with your order!
Checked out as a guest?
Head over to our website here and pop your order number (find this in your order confirmation email) in the tracking portal ( in the footer) to follow your Vans order!
Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.
P.S Don’t forget to check your spam!READ FULL ARTICLE
How does Click & Collect work?
It's easy! Simply browse the website and find the products you want, then follow the steps below:
Select your sizeREAD FULL ARTICLE
Select 'Click & Collect' then enter your postcode & search radius and click 'Check'.
The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
This will add the product to your cart, and you are free to browse and add other products to your cart.
Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
Now complete the order by entering your personal details and payment information.
Once you have successfully placed your order, wait for us to send you an email telling you your order is ready, then simply go to your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!) to grab your kicks! Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact to our Customer Experience team. We may request to see the credit card used or speak to the card holder at any stage. The nominee will also be required to show a form of I.D.
Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect!
- Returns Policy READ FULL ARTICLE
Can I change or cancel my order?
Once an order is placed, we are unable to cancel, change or update the details of your order. We take pride in our fast delivery which means most orders are packed and dispatched within a short amount of time.
If you would like to cancel your order, please call our customer experience team here and they will do their best!!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.READ FULL ARTICLE
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay (Aus only).
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
Can I have some stickers?