Can I have some stickers?
How do I join your mailing list?
Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions.
To sign up, scroll to the bottom of the website and enter your email address.
Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.READ FULL ARTICLE
How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us improve our products and service.
Follow this link to let us know how you're enjoying your purchases or to provide feedback on an in-store experience.
We look forward to hearing from you.
I’m an influencer - can we collaborate?
We’re always on the hunt for talented individuals to collaborate with us!
If you’re interested in collaborating with us, please reach out to us through our Facebook page here.READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator!READ FULL ARTICLE
Pop in your suburb or postcode to find the closest Vans store.
How can I apply for a job at Vans?
Thanks for showing your interest in working for us!
We're always on the lookout for talented people to join our growing team.
If you'd like to work at Vans, please head over to our careers page for more information on the benefits and available positions.
Thanks again and good luck!READ FULL ARTICLE
Do you offer customisation?
We're sorry to say that we don't offer customisation. However, this may be something we look to do in the future. We recommend subscribing to our mailing list as it's the best way to stay updated! You can head to our website and pop in your email address at the bottom.
Now, while we can't guarantee it will happen, we're glad that you're interested so our fingers are crossed for you!READ FULL ARTICLE
Do you have any vegan Vans?
Unfortunately, Vans as a brand doesn't have a line of certified vegan shoes.
If you want to avoid leather and suede, many of our classic styles are made from canvas, mesh + rubber. However, we can't guarantee these shoes don't contain any animal products as manufacturers tend to use animal-based products in their glue.
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot always guarantee this as our stock levels are constantly fluctuating.
If you want to check stock availability before purchasing, give our Vans Gurus a call on 1800 875 277. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.READ FULL ARTICLE
Please also provide us with the item name/number as this will help us to assist you quicker.
Where can I find the product that I'm after?
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
Do you stock the same products online and in-store?
We endeavour to have the same stock online as we do in-store, although we can't always guarantee this.
If you've seen something you like online and want to check it's available at your local store, head to our Store Locator.
You'll find your local store's contact info there - give them a call to see if they have your desired product in stock.
We continue to update the online store with new products regularly so keep checking back, or if you like, sign up to our mailing list to stay in the loop.READ FULL ARTICLE
What size Vans should I buy?
Our shoes are sized according to the US standard and all our shoes are unisex, so no one is excluded from wearing our kicks!
We know that this can make it a bit confusing when placing an online order.
Use the size selector located on each product page. Select a size and you toggle between Men’s/Women’s/UK/EU to find your size conversion.
When purchasing an item from a unisex range, your invoice will reflect the US Men's (default) size.
For example, you might be a US Women's 7.5 however it will show as US Men's 5 at the checkout and on your order confirmation. In this instance, a US Men's 5 is equivalent to a US Women's 7.5.
Need help figuring out your size? Check out our comprehensive size guide.READ FULL ARTICLE
I think I ordered the wrong size?
Sizing can be tricky when ordering online!
If the shoe size looks different on your confirmation email to what you selected at the checkout, it's likely due to default sizing.
Vans default to the US Men's size when ordering. For example, you might be a US Women's 7.5 however it will show as US Men's 5 at the checkout and on your order confirmation. In this instance, a US Men's 5 is equivalent to a US Women's 7.5.
To double-check the size on your confirmation email matches the size you selected, check out our size guide.
Still doesn't look right? Reach out to the Vans Gurus below.READ FULL ARTICLE
What is the size guide for women's accessories & socks?
SIZE OS* (One size) S/M M/L L/XL CM 52 - 63 52 - 55 56 - 59 60 - 63
SIZE OS (One size) 32 34 36 38 LENGTH (CM)* 117 81 86 91 96
SIZE US SHOE SIZE 6.5 - 9 9.5 - 11 UK SHOE SIZE 4 - 6.5 7 - 8.5 EU SHOE SIZE 36.5 - 40 40.5 - 42.5
What is the size guide for women's tops & bottoms?
SIZE XS S M L XL BUST (CM) 79 - 83.5 84 - 88.5 89 - 94.5 95 - 98.5 99 – 102.5 WAIST (CM) 60 - 64.5 65 - 69.5 70 - 75.5 76 - 79.5 80 - 83.5 HIP (CM) 84 - 88.5 89 - 93.5 94 - 99.5 100 - 103.5 104 - 107.5
SIZE XS S M L XL NUMERIC SIZE 0 1 3 5 7 9 11 13 NUMERIC WAIST SIZE 23 24 25 26 27 28 29 30 BUST (CM) 79 - 80.5 81 - 83.5 84 - 85.5 86 - 88.5 89 - 90.5 91 - 94.5 95 - 98.5 99 - 102.5 WAIST (CM) 60 – 61.5 62 – 64.5 65 – 66.5 67 – 69.5 70 – 71.5 72 – 75.5 76 – 79.5 80 – 83.5 HIP (CM) 84 - 85.5 86 - 88.5 89 - 90.5 91 - 93.5 94 - 96.5 97 - 99.5 100 - 103.5 104 - 107.5
What is the size guide for men's accessories & socks?
SIZE OS* (One size) S/M M/L L/XL CM 52 - 69 52 - 59 60 - 63 64 - 69
New ERA Hats
SIZE 7 7 1/8 7 1/4 7 3/8 7 1/2 7 5/8 7 3/4 7 7/8 8 CM 55.8 56.8 57.7 58.7 59.6 60.6 61.5 63 64
SIZE OS (One size) 32 34 36 38 LENGTH (CM)* 117 81 86 91 96
SIZE US SHOE SIZE 6.5 - 9 9.5 - 13 UK SHOE SIZE 5.5 - 8 8.5 - 12 EU SHOE SIZE 38.5 - 42 42.5 - 47
What is the size guide for men's bottoms?
SIZE XS S M L XL 2XL NUMERIC SIZE 26 28 29 30 31 32 33 34 36 38 HIP (CM) 83 - 89 90 - 94 95 - 99 100 - 104 105 - 109 110 - 114