Do you offer customisation?
We're sorry to say that we don't offer customisation. It's a bummer, we know! However, this may be something we look to do in the future. We recommend subscribing to our mailing list as it's the best way to stay updated! You can head to our website and pop in your email address at the bottom.
Now, while we can't guarantee it will happen, we're glad that you're interested so our fingers are crossed for you!READ FULL ARTICLE
How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.READ FULL ARTICLE
Where should I direct my compliment?
We're so glad you've had a great experience shopping with us!
We love feedback (especially the positive kind) so we can't wait to hear what you have to say.
Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people.
Where should I direct my complaint?
We're sorry that you haven't had the best experience shopping with us.
We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better.
Please reach out to our Customer Experience team here.
Select “Feedback” as the type of enquiry to let us know what’s going on.READ FULL ARTICLE
I’m an influencer - can we collaborate?
Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!READ FULL ARTICLE
Do you price match?
Unfortunately, Vans does not offer price matching.READ FULL ARTICLE
- Do you stock any vegan products? READ FULL ARTICLE
- How can I find out what materials an item is made from? READ FULL ARTICLE
- How can I tell if an item is in stock? READ FULL ARTICLE
How can I let you know that I'm not enjoying an item?
We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.
Please get in touch with the Customer Experience team below.READ FULL ARTICLE
How can I let you know that I'm enjoying an item?
We’re always keen for positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!
Alternatively, you can reach out to the Customer Experience team to pass on the good news!READ FULL ARTICLE
- Where can I find the product that i'm after? READ FULL ARTICLE
- Size Guide - Women's Accessories + Socks READ FULL ARTICLE
- Size Guide - Women's Tops & Bottoms READ FULL ARTICLE
- Size Guide - Men's Accessories + Socks READ FULL ARTICLE
- Size Guide - Men's Bottoms READ FULL ARTICLE
- Size Guide - Men's Tops READ FULL ARTICLE
- Toddler & kids size guide READ FULL ARTICLE