Payment

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

We’re sorry to hear that you’re having difficulties purchasing through our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem continues, we recommend trying a different payment method.

Still having issues? Get in touch with the Vans Team and we'll help you out.

Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot. 

Vans does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

However we do have promotions and sales every now and then. We recommend subscribing to our mailing list to stay in the loop.
Head to our homepage and scroll down to the bottom to enter in your email address!

Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay (Aus only). 

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement. 

Yes, we accept Paypal as one of our payment methods!

Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

Once you have done this you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.

You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.

Your confirmation email will be sent to you as soon as your payment clears. 

If you need to return your item, you will be unable to do so in store if you choose to pay with PayPal. You can check out our Returns Policy for more information.

Afterpay has introduced the Afterpay Card. It’s virtual, contactless and stored in Apple Pay or Google Pay. 

The Afterpay Card means that there is no need to generate a new barcode when shopping with Afterpay in-store. You’ll still initiate your purchase from the Afterpay app but you’ll be directed to your digital wallet. Tap your Afterpay Card at the checkout to complete your purchase.

For instructions on how to set up your Afterpay Card, check out Afterpay’s info here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

To find out more and sign up, please visit the Afterpay website.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order. 

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Using Afterpay in-store is easy. Open your Afterpay App to view your available to spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet. 

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Afterpay orders placed online can be returned online or in-store.

Take a look at our Returns Policy to make sure your items meet our three main conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions. 

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an Order’ and then ‘Refund with Afterpay Card’ which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader. 

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an Order’ and tap the card reader to initiate your refund. 

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule. 

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the linked card you paid with, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Exchanges can be facilitated in-store for items of the same value only.

Refunds must be initiated via the Afterpay App. They cannot be initiated via the Digital Wallet.

If you have any further enquiries regarding Afterpay, head to their website for more information.

Got a dance competition coming up and need to deck out your crew in some new Vans? Give our Vans Team  a call to place a bulk order!

With expert size advice and personal recommendations, our Vans Team make placing bulk orders easy. Connect with them on 1800 875 277 and press 1 once prompted.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Vans Team a call on 1800 875 277.

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Vans Team via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Click on "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

Note: At the cart, you'll also be able to enter in your discount code if you have one.

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Vans Team are available to help over the phone on 1800 820 851.

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
 You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact the Vans Team if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better. Let us know:

• As much detail about the issue as you can
• Screenshots of error messages (if any) 
• Which browser you're using 
• What you've done to try to resolve it so far

Yes! 

Hit us up on 1800 875 277  and press 1 to be connected with the Vans Team who will help you order over the phone. 

Please be aware of online scams that may use the Vans name as a means of obtaining your personal and/or banking details.

These fraudulent or misleading scams may direct you to “scam” websites modelled after Vans with heavily discounted stock, or may involve emails or SMS messages, phone calls, social media or other unsolicited promotions that request personal or financial information. These scams may also take the form of competitions or surveys. 

Please note that Vans will never ask for your personal or banking details in unsolicited communications.

We suggest that you do not respond to or participate in any offer that appears suspicious or too good to be true.

If you would like more information on current scams or would like to report a scam, please contact Scamwatch via their website.

If you have any queries about a communication you have received, please get in touch with the Vans Team through our Contact Us page.

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

A pair of Vans make the perfect gift, but we know that purchasing them online can be tricky. Our Vans Team is here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!

Give them a call on 1800 875 277 and press option 1. 

A Vans gift card is always the perfect gift. Late night on the couch or day off downtown works for any shopping spree.

1. Vans Gift Cards can be purchased in store and are redeemable at any Vans retail store in Australia or online at https://www.vans.com/au/.
2. Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
3. Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
4. The value shown on a Gift Card includes GST.
5. Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
6. Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
7. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
8. Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
9. We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Vans Team and provide them with the below information:

- Full name

- Date of expiry

- Credit note number

Can I get an extension on my credit note?

If you need an extension, we're here to help! Simply contact our Vans Team and provide them with the above information and we'll take it from there.

Don’t remember your gift card PIN? No worries! Simply reach out to the Vans Team and we’ll help you track it down.

Remember to provide us with your gift card number as this helps to speed up the process.

Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.

• First, add the item you wish to purchase to your cart.
• Next, click the “Cart” icon on the top right corner and scroll down to select “View or Update Cart”
• On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.
• Pop in your gift card number followed by your pin (can be found on the back of your card).
• Click “Check Gift Card Status and Balance”. Your remaining balance will be displayed on the screen!
• Hit “Apply” to add the amount to your order!
  
  

All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

Where to apply the discount code:

Once you've added the item to your cart, select the "Proceed to Checkout" option and enter the code under the "Apply Promo Codes" section when entering your payment details.

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Have you checked that your discount code was issued by Vans Australia? International codes cannot be used
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

If you're a student, you can get FREE, instant access to 10% student discounts through UNiDAYS.

How does it work?

Simply head to UNiDAYS and click on 'Join Now' or 'Log In'.

For instant access to this discount, you must register and verify your student status with UNiDAYS.

What can I use the discount for?

The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.

Am I eligible for UNiDAYS?

• You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.

For further information on our terms and conditions, please find it here.

Our discount codes and promotional offers cannot be used in conjunction with any other discount or offer. 

Please view the Terms & Conditions issued to you with your discount code.

We're sorry to hear this.

If you're struggling to apply your discount, there could be a few reasons as to why it may not be working.

Where to apply the discount code:

Once you've added the item to your cart, select "Proceed to Checkout" and enter the code under the "Apply Promo Codes" section before entering your payment details. 

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. For example, you may need to hit a certain threshold in order for the code to work or only have full-priced items in your cart for the discount code to apply  
2. Have you checked that your discount code was issued by Vans Australia? International codes cannot be used
3. We also suggest clearing your cookies and/or switching to another browser
4. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
5. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

Followed the above instructions and still not working? Don't stress  - our Vans Team is here to help. Please provide the below information when contacting as it helps to speed up the process

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our Vans Team will do their best to troubleshoot for you.

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.

ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.

Have more questions? Please reach out to ShopBack at help@shopback.com.au or check out their FAQs here.

If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.

We recommend speaking to a Vans Team on 1800 875 277. Hit option 1 once prompted.

Our team will be able to look into stock levels for you and check if one of our stores has any stock left.

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration of our website.

 We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
Vans may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our Vans Team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact our Vans Team.

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This may be due to a technical glitch. We do our best to ensure that this doesn't happen!

If you believe that you may have been overcharged, please get in contact with our Vans Team. Please provide us with the below information as it helps to speed up the process:

- Order number

- Screenshot showing the additional charge

Our team will be able to advise the next steps.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfil them all.

If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfil your entire order or part of your order. 

Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - Vans Australia reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account. 

Occasionally we adjust the pricing on items if we have a current promotion or sale happening.

Unfortunately, we do not offer a price guarantee, so we are unable to provide a partial refund for an item that goes on sale after you've purchased it. We apologise for the inconvenience.