Payment

If you have received a confirmation email for an order that you did not place, please check to see if the following information is included in this email:

• The order/docket number on this email should read as '#DXXXXXXXXX'
• The payment information on this invoice should read as "Apparel 21 Payment"
• The invoice should have the current date/time of when the email was sent

If this information above is included in the email you have received, please note that this is a duplicate email from a previous purchase you have made with us in the past, and no new orders have been placed with us!

These emails can sometimes be triggered by browsing our site, logging in to your account or if you make any updates to your account at all.

If you were issued a credit note in-store, these can only be used in-store.

When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

What are the advantages of using PayPal with my Vans order?

• • No need to enter your card details every time you make a purchase online. 
  • Your card details are kept private from the vendor. 

To find out more and sign up, please visit PayPal's website. 

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Vans. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team.

Vans does not offer price matching.

We do not price match to third-party retailers, sale prices or pricing discrepancies.

However, we do have promotions and sales every now and then. We recommend subscribing to our mailing list to stay in the loop. Head to our homepage and scroll down to the bottom to enter in your email address!

Our online store accepts Mastercard, VISA, American Express, PayPal and Afterpay. 

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement. 

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

To find out more and sign up, please visit the Afterpay website.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order. 

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Using Afterpay in-store is easy! Open your Afterpay App to view your available-to-spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Afterpay orders placed online can be returned online or in-store.

Take a look at our Returns Policy to make sure your items meet our three main conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions. 

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an Order’ and then ‘Refund with Afterpay Card’ which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader. 

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an Order’ and tap the card reader to initiate your refund. 

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule. 

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the linked card you paid with, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Exchanges can be facilitated in-store for items of the same value only.

Refunds must be initiated via the Afterpay App. They cannot be initiated via the Digital Wallet.

If you have any further enquiries regarding Afterpay, head to their website for more information.

We're sorry to hear that you're experiencing this on our website. We suggest either switching browsers or clearing your cache and reloading the browser to attempt to fix the issue. If you're logged into your account, try checking out as a guest.

If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.

Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch! 

If you're still having difficulty checking out, we want to hear about it. Contact the Vans Team below if the site is having any technical issues impacting your ability to check out. 

The more details you can provide us, the better. When you reach out to us, please provide any of the below information:

• as much detail about the issue as you can.
• screenshots of error messages (if any).
• which browser you're using (e.g. Chrome, Safari, Edge etc.).
• what you've done to try to resolve it so far.

We're sorry to hear that you may have purchased from a scam website. Unfortunately, there are online scams that may use the Vans name and a similar looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps. 

Next steps: 

• Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent. 
• If you would like to report a scam website, please visit: www.scamwatch.gov.au. 
  
  

Tips on detecting a scam website: 

• Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection. 
  
  
• Assess the price of the item. Does the price or offer seem too good to be true?
  
  
• Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website. 
  
  
• Do they accept secure payment methods such as PayPal or Afterpay? Fraudulent websites will primarily aim to collect your credit card details.
  
  
• Look for reliable contact information. Are there several ways of contacting the company, including via phone, live chat and email?

If you have any queries or concerns, please get in touch with our team through our Contact Us page.

To earn Qantas points by shopping with Vans Australia, please click the link below - and follow the steps.

This policy is offered by Qantas Australia, if you have any queries please be aware that our team will not be able to assist directly.

If you need any further assistance, you can get in contact with Qantas Customer Support team here.

If you are pressing the "Add To Cart" button on a product page, but the item is not appearing in your cart, this means there is no stock available. 

We are very sorry for the inconvenience, but some products/sizes sell out very quickly, and it can sometimes take a bit longer for our stock levels to reflect on the website. 

Feel free to contact our Vans Team below to help out with any product questions you might have!

If you have accidently placed a double order, or experienced a glitch at the checkout leaving you with two orders -  we're unable to cancel an order once it's been placed. 

From here, the best option would be to return one order, either in-store or online once you receive your item(s), you can return them in accordance with our Returns Policy. 

If you have just placed your order, you can contact us via Live Chat to see if we can have one order cancelled before it is sent, but this cannot be guaranteed as there is a very small window of time for this. 

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online.

You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our Vans Team below. 

Yes, we sell online Vans gift cards! Whether it's for yourself or someone else, we've got you covered.

Online gift cards are a quick and easy way to send a present to someone, with little effort!

Once you purchase a digital gift card, we'll send it to the email address you've nominated. You can choose the value of the gift card and it will be redeemable online and in-store. 

How to purchase an online gift card:

1. Click this link to start the purchase journey

2. Select the design, quantity and value before selecting 'Add to Cart'

3. Select 'Checkout'

4. Enter your contact details and delivery address (either your own or the recipient's email address) and payment details

5. You will receive an order success message with your order number 

6. A tax invoice will be emailed to the purchaser and the Gift Card recipient (email address used as the delivery address) will receive an email where they can download the gift card

To redeem online: Enter your Gift Card number and PIN at the checkout.  

To redeem in-store:  Present your Gift Card on your mobile device. 

Please note: Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift card value must be between $20 & $999. 

Please see our Gift Card Terms & Conditions here.

A Vans Gift Card can be used online for full or partial payment of an order.

In the final stage of the secure checkout, select the “Apply Gift Card” under 'Payment Information'. This will expand and the necessary section to fill in the Gift card number and PIN will appear. Once the numbers have been entered simply click Apply.

If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay). 

Yes, you can!

Simply head into your nearest store and present them with the confirmation email containing your digital Gift Card.

Our store teams will scan the barcode which will then apply the gift card amount to your purchase.

Need to check the balance of your Gift Card? No problems, simply follow the below steps:

1. Click on this link

2. Enter your card number followed by the access code (4-digit code)

3. Hit 'Check Balance'. Your balance and expiry date will display on the screen, take note of it!

A Vans Gift Card is always the perfect gift. Late night on the couch or day off downtown works for any shopping spree.

Vans Gift Cards can be purchased in-store and online and are redeemable at any Vans retail store in Australia or online at https://www.vans.com.au/. 

The Gift Card value must be between $20 and $999.

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card.

Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash.

Lost or stolen Gift Cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Gift Cards cannot be returned or refunded for cash, reloaded or used to purchase other gift cards. 

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit.

We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

The NSW Government has launched the Back To School Program, which is to help support families with purchasing school supplies. 

These vouchers are only valid in-store, and cannot be redeemed or used online. 

Important Details / Conditions: 

• Families can apply for 3 x $50 vouchers ($150) per child
• Vouchers can be used until 30th June 2023
• These vouchers are ONLY valid IN-STORE
• Vouchers are to be used on 'Back to School' products ONLY
• Multiple vouchers can be redeemed in ONE transaction
• If your order total is LESS than the total of the voucher, the remaining amount will be forfeited, and you will not receive the remaining amount (for example, if you use two vouchers worth $100 for a $75 eligible item, you cannot claim the remaining value of $25) 

Please visit the Services NSW website to check eligibility requirements for Back to School NSW Vouchers program.

You can apply to receive the vouchers by clicking the button below:

For more information about the program, visit NSW Back to School Vouchers

or phone Services NSW on 13 77 88.

Once you've added the item to your cart, select the "Proceed to Checkout" option and enter the code under the "Apply Promo Codes" section when entering your payment details.

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Have you checked that your discount code was issued by Vans Australia? International codes cannot be used
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

If you're a student, you can get FREE, instant access to 10% student discounts through UNiDAYS.

How does it work?

Simply head to UNiDAYS and click on 'Join Now' or 'Log In'.

For instant access to this discount, you must register and verify your student status with UNiDAYS.

What can I use the discount for?

The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.

Am I eligible for UNiDAYS?

• You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.

Need help?

If you have any issues applying your UNiDAYS discount, please reach out to their team here.

For further information on our terms and conditions, please find it here.

If you're having issues applying your discount, there could be a few reasons as to why it may not be working.

Please note: 

• Discount codes cannot be used on sale items
• Are case sensitive and must be entered exactly the same
• Discount codes cannot be used on "Limited Release" items

Where to apply the discount code:

Once you've added the item to your cart, select "Proceed to Checkout" and enter the code under the "Apply Promo Codes" section before entering your payment details. 

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. For example, you may need to hit a certain threshold in order for the code to work or only have full-priced items in your cart for the discount code to apply.
2. Have you checked that your discount code was issued by Vans Australia? International codes cannot be used.
3. We also suggest clearing your cookies and/or switching to another browser.
4. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
5. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

6. If you have any issues applying a UNiDAYS discount, please reach out to their team here.

Followed the above instructions and still not working? Don't stress  - our Vans Team is here to help. Please provide the below information when contacting as it helps to speed up the process.

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our Vans Team will do their best to troubleshoot for you.

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.

ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.

Have more questions? Please reach out to ShopBack at help@shopback.com.au or check out their FAQs here.

We aim to fulfil every order placed on our website, however, if your order has been cancelled or refunded this may be due to:  

• The item is not available/not in good condition.  
  If your item(s) have been cancelled, this could be due to stock unavailability, or your item was not in satisfactory condition to be sent out. If this happens, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).
• An error in the listing of the item.  
  Although rare, if an item on our site is listed with an incorrect price, product description or photo, your order may be cancelled.   
• Our system has flagged your order for security reasons. 
  If your order does not pass our security check or we have not received additional information or further verification requested from you, your order may be cancelled. This is to protect our customers, their personal information, and the protection of their funds.  

If you’re still unsure or have concerns regarding your order being cancelled, please get in touch with our Vans Team below.  

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This may be due to a technical glitch. We do our best to ensure that this doesn't happen!

If you believe that you may have been overcharged, please get in contact with our Vans Team. Please provide us with the below information and our team will be able to advise the next steps.

- Order Number

- Screenshot showing the additional charge

Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style. 

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels. 

Additionally, you can add the style or size to your Wish List. Create an account and click the heart icon on the product page and you will be notified if we get a restock. 

Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items. 

Feel free to reach out to our Product team who can help you find something similar! Simply click the 'Contact Us' below. 

Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!

Unfortunately, we do not offer a price guarantee, so we are unable to provide a partial refund for an item that goes on sale after you've purchased it.

The pricing on items can fluctuate if we have a current promotion or sale happening.

We apologise for the inconvenience.