Payment

If you have received a confirmation email for an order that you did not place, please check to see if the following information is included in this email:

• The order/docket number on this email should read as '#DXXXXXXXXX'
• The payment information on this invoice should read as "Apparel 21 Payment"
• The invoice should have the current date/time of when the email was sent

If this information above is included in the email you have received, please note that this is a duplicate email from a previous purchase you have made with us in the past, and no new orders have been placed with us!

These emails can sometimes be triggered by browsing our site, logging in to your account or if you make any updates to your account at all.

If you were issued a credit note in-store, these can only be used in-store.

When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

What are the advantages of using PayPal with my Vans order?

• • No need to enter your card details every time you make a purchase online. 
  • Your card details are kept private from the vendor. 

To find out more and sign up, please visit PayPal's website. 

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Vans. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team.

Vans does not offer price matching.

We do not price match to third-party retailers, sale prices or pricing discrepancies.

However, we do have promotions and sales every now and then. We recommend subscribing to our mailing list to stay in the loop. Head to our homepage and scroll down to the bottom to enter in your email address!

Our online store accepts Mastercard, VISA, American Express, PayPal and Afterpay. 

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement. 

We take website and credit card security very seriously and always endeavour to provide a secure, safe environment when conducting online transactions.

We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

This type of security ensures your order and payment details remain secure over the internet. We do not under any circumstances store credit card details. To find out more, please read our Privacy Policy.