Contact & Store

COVID SAFE PLAN

We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.

1. Mandatory QR code check-in

Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).

2. Mandatory face coverings in-store 

Some states have introduced mandatory mask-wearing indoors. Please refer to your local state Government for more information (australia.gov.au).

3. Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

4. Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

5. Use sanitisation station upon entering the store

A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.

6. Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

7. Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

8. Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

Vans.

Our Vans Team are here to help. Click the "Contact Us" below to connect with the team. 

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We value your honest feedback, whether it's good or bad. It helps us improve our products and service.

Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience. 

We look forward to hearing from you. 

Thanks for showing your interest in working for us!

We're always on the lookout for talented people to join our growing team.

If you'd like to work at Vans, please head over to our careers page for more information on the benefits and available positions.

Thanks again and good luck!