- Returns Policy READ FULL ARTICLE
When will I receive my refund?
Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Our top tip is to keep a note of your tracking number, that way you can track your order and see when it reaches us.
When your return arrives, it will be processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
If you feel concerned about the progress of your refund, please get in touch with our Customer Experience team here.
Please ensure that you provide us with your order number and return tracking number as this will help us to assist you quicker.
*Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.READ FULL ARTICLE
Who pays for the items I would like to return?
You are responsible for any costs associated with returning your order.
You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store.
You can check out our Returns Policy for more information.READ FULL ARTICLE