Incorrect Orders

On rare occasions, packing errors may occur. If this happens, you may visit us in-store or return the item by post.

VISIT US IN STORE 
For the quickest resolution, please head to your nearest store, and our friendly team would be more than happy to assist in finding a more suitable product!

If there are no suitable replacements, our team can also process store credit or a refund, whichever is your preference.

RETURN BY POST
If you’d prefer not to visit a store, you can return any eligible item to us by post, free of charge, for a full refund to your original payment method. 

To create your return label and view step-by-step instructions, simply visit our Online Returns Portal.

Thanks for being honest! We can get that sorted.

RETURN BY POST
Conscious of convenience, our Team can provide you with a free postage label to get the item back to us, just reach out to us when you're ready.

RETURN IN STORE
You can visit any store location convenient to you, where our Team can take the extra item off your hands.