Delivery & Order Options

Express Delivery is our standard delivery service, free on orders over $150, and charged at $14 on orders under $150. 

Our Team aim to pack your order within 1 business day.

Once packed, orders are delivered using StarTrack Express, parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.

Orders are packed daily, Monday to Friday, excluding Public Holidays.

NEED IT IN A HURRY? 
4 Hour Delivery or Next Day Delivery is available to customers in metro cities of Sydney, Melbourne, Brisbane, and Adelaide, at a cost of $23 per order.

Orders are shipped direct from a local store to your door, and you will receive text notifications and driver tracking.

Delivery is limited to Residential or Business addresses only, and is not available to PO Boxes or Parcel Lockers.

WHEN CAN MY ORDER BE DELIVERED WITHIN 4 HOURS?
4 Hour Delivery is available on orders placed prior to 2:00 pm local time, Monday to Friday. 

WHEN WILL MY ORDER BE DELIVERED NEXT BUSINESS DAY?
Next Day Delivery applies to orders placed after 2:00pm local time, or on a weekend or Public Holiday.

DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default. 

When ATL is given, the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.

If you no not wish for your parcel to be left in a safe place, it is necessary to unselect the ATL checkbox at checkout.

Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.

We deliver to most Australian addresses and PO boxes. 

NOT AVAILABLE FOR DELIVERY
Unfortunately, we do not deliver internationally, or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.

IN STORE PICKUP
Whilst our stores cannot be used as a delivery address, you can still enjoy the convenience of picking up from your local store with Click & Collect. This can be done by selecting Click & Collect at checkout, stock availability for this service does vary from store to store.

If you do list one of our stores as the delivery address for your online order, please be aware there is a significant risk of it being undeliverable and returned to sender, or lost.

Enjoy the convenience of picking up from a local store free of charge.

HOW TO CLICK & COLLECT

• Browse the website and add products to your cart
• Proceed to checkout and select the "Click & Collect" option
• Enter your postcode and choose your pickup store location 
• Place your order 
• Collect your items when notified via email that your order is ready

AVAILABILITY
Click & Collect is available when your desired items are in stock at a nearby store.

If Click & Collect isn't an option at your local store due to stock availability, we suggest opting for delivery instead.

PICKUP
Your Click & Collect order gets top priority and will be packed within an hour of placing it. If you order when the store is closed, we'll pack it within an hour of opening the next day.

Please be prepared to show your email order confirmation and photo identification to our in store Team when collecting. If you need to nominate someone other than yourself to collect the order, this will need to be organised by contacting us ahead of time.

Your order will safely stored in store for up to 21 days.